Most dogs take to the Pet+ pad within days. If yours isn't, here are the fixes that work — in the order they usually matter.
1. Check the size
This is the #1 reason dogs don't use the pad. A cramped pad feels wrong to them. If your dog is near the upper weight range for their current size, try the next size up. See our sizing guide.
2. Move the pad to where they already go
Dogs like consistency. Put the pad where they've been going (or trying to go), not where you'd prefer. Once they're using it reliably, slowly move it toward the spot you want — a few feet every couple of days.
3. Remove competing scents
Strong cleaners, air fresheners, or scented detergents near the pad can drown out the pheromone signal. If you've just mopped or steam-cleaned the area, give it a day.
4. Reinforce with their own scent
If they've had an accident nearby, don't toss the paper towel right away. Place it briefly on the pad so their scent combines with the pheromones — the association usually clicks fast.
5. Stay calm about accidents
Harsh reactions slow things down. Clean up quietly, reset, and praise them warmly when they do use the pad.
Still stuck?
Write to hello@petplus.co with a bit about your dog — breed, age, which size pad — and we'll troubleshoot with you.