We process orders quickly, so the sooner you reach out, the better the chance we can catch it before it ships.
If your order hasn't shipped yet
Email us at hello@petplus.co with your order number (it starts with PT#) and let us know you'd like to cancel. If it's still in our warehouse, we'll cancel it and refund you right away.
If your order has already shipped
Once a package is on its way, we're not able to pull it back. When it arrives, you can start a return — email us for the return address and we'll guide you through it.